What is effective GSS facilitation? A qualitative inquiry into participants' perceptions

G. J. De Vreede, J. Boonstra, F. Niederman

Research output: Chapter in Book/Report/Conference proceedingConference contribution

37 Scopus citations

Abstract

Facilitation in group support system (GSS) meetings is considered to be among the most important critical success factors for effective GSS application. A considerable amount of research on GSS facilitation has been carried out, yet this research has been biased by a facilitator's perspective. In this study, we investigated participants' perceptions of effective GSS facilitation. Based on transcripts of interviews with participants, we produced a comprehensive overview of the tasks and behavior that participants felt were crucial for the effective facilitation of GSS meetings. A comparison and contrast with existing facilitation task taxonomies showed that our results complement existing insights and add further detail to them.

Original languageEnglish (US)
Title of host publicationProceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002
EditorsRalph H. Sprague
PublisherIEEE Computer Society
Pages616-627
Number of pages12
ISBN (Electronic)0769514359
DOIs
StatePublished - Jan 1 2002
Event35th Annual Hawaii International Conference on System Sciences, HICSS 2002 - Big Island, United States
Duration: Jan 7 2002Jan 10 2002

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
Volume2002-January
ISSN (Print)1530-1605

Other

Other35th Annual Hawaii International Conference on System Sciences, HICSS 2002
CountryUnited States
CityBig Island
Period1/7/021/10/02

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Keywords

  • Collaborative software
  • Management training
  • Organizing
  • Process design
  • Taxonomy
  • Technology management

ASJC Scopus subject areas

  • Engineering(all)

Cite this

De Vreede, G. J., Boonstra, J., & Niederman, F. (2002). What is effective GSS facilitation? A qualitative inquiry into participants' perceptions. In R. H. Sprague (Ed.), Proceedings of the 35th Annual Hawaii International Conference on System Sciences, HICSS 2002 (pp. 616-627). [993942] (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 2002-January). IEEE Computer Society. https://doi.org/10.1109/HICSS.2002.993942