Web usability and evaluation: Issues and concerns

S. Batra, R. R. Bishu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

This paper presents a summary of usability work done at the Usability Laboratory at University of Nebraska in the last few years. The main objective of the first study was to compare the efficiency and effectiveness between user testing and heuristic analysis in evaluating four different commercial websites. The results showed that both user testing and heuristic analysis addressed very different usability problems and both methods are equally efficient and effective. In the second study, the primary purpose was to compare the performance between remote usability testing and traditional usability testing. The results indicate that remote usability testing is no different from traditional usability testing. The third study attempted to look at cultural differences in web usability. The results indicated that cultural dimensions have significant effects on user's web preferences. The primary objective of final study was to determine if user's surfing behavior could be predicted through their cognitive style. Results show that cognitive span scores are not strong enough to form association rule with individual difference clusters of web surfing behavior. The results are discussed with respect to all perspectives of Web.

Original languageEnglish (US)
Title of host publicationUsability and Internationalization
Subtitle of host publicationHCI and Culture - Second International Conference on Usability and Internationalization, UI-HCII 2007. Held as Part of HCI International 2007, Proceedings
Pages243-249
Number of pages7
EditionPART 1
Publication statusPublished - Dec 1 2007
Event2nd International Conference on Usability and Internationalization, UI-HCII 2007 - Beijing, China
Duration: Jul 22 2007Jul 27 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 1
Volume4559 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference2nd International Conference on Usability and Internationalization, UI-HCII 2007
CountryChina
CityBeijing
Period7/22/077/27/07

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ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Batra, S., & Bishu, R. R. (2007). Web usability and evaluation: Issues and concerns. In Usability and Internationalization: HCI and Culture - Second International Conference on Usability and Internationalization, UI-HCII 2007. Held as Part of HCI International 2007, Proceedings (PART 1 ed., pp. 243-249). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 4559 LNCS, No. PART 1).