Using GSS to Design Organizational Processes and Information Systems: An Action Research Study on Collaborative Business Engineering

Gert Jan de Vreede, Gary Dickson

Research output: Contribution to journalArticle

21 Scopus citations


During an action research study a collaborative business engineering approach was developed, applied, and evaluated. Key characteristic of the approach is its focus on the participative design of organizational processes and supporting information systems. Following the approach, various design activities are carried out in close cooperation with groups of stakeholders supported by a Group Support System (GSS). This paper describes and reflects on the execution of these collaborative design activities in a police organization. Lessons learned with respect to GSS and collaborative design are formulated. Key insights illustrate the stakeholders' perception of the group technology and the way in which it facilitated an efficient design process.

Original languageEnglish (US)
Pages (from-to)161-183
Number of pages23
JournalGroup Decision and Negotiation
Issue number2
StatePublished - Jan 1 2000



  • Action research
  • Business engineering
  • Group support systems
  • Information systems design
  • Organization design

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

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