The illusion of effective management information: A critical perspective

F. A.B. Lohman, H. G. Sol, G. J. De Vreede

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

The availability of effective management information is essential when coping with today's complexity and dynamism, both within and around organizations. Information technology can be used to derive such information. The enormous amount of electronic data currently available, and the development of new technologies like data warehousing and data mining, have intensified efforts to support organizational control. However, the contribution of the management information generated is disappointing. Many projects do not produce the results that organizations expect and the added value of the implemented technology seems to be limited. This paper examines the effectiveness of management information for organizational control. Through literature research and field experiences, we identify important shortcomings of current methods, techniques, and supporting technologies. On this basis, four design guidelines for the specification of effective management information are presented. Their application is illustrated in a case study at the Dutch Internal Revenue Service.

Original languageEnglish (US)
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - Jan 1 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: Jan 6 2003Jan 9 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Other

Other36th Annual Hawaii International Conference on System Sciences, HICSS 2003
CountryUnited States
CityBig Island
Period1/6/031/9/03

    Fingerprint

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications

Cite this

Lohman, F. A. B., Sol, H. G., & De Vreede, G. J. (2003). The illusion of effective management information: A critical perspective. In R. H. Sprague (Ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 [1174786] (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/HICSS.2003.1174786