Resilience Only Gets You So Far

Volunteer Incivility and Burnout

Sheridan B. Trent, Joseph A Allen

Research output: Contribution to journalArticle

Abstract

Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sample of volunteers. COR theory postulates that environmental stressors lead to burnout or other negative outcomes by depleting an individual’s resources. The present study also explored resilient coping as one factor that might help volunteers cope with the burnout emanating from incivility. Using regression, we found that incivility from paid and unpaid coworkers was positively associated with burnout. Resilient coping was tested and confirmed as a moderator of this relationship. Specifically, resilient coping was a useful buffer when the relationship between incivility and volunteer burnout was weaker, but was less effective at higher levels of incivility and burnout. Implications are discussed.

Original languageEnglish (US)
Pages (from-to)69-80
Number of pages12
JournalOrganization Management Journal
Volume16
Issue number2
DOIs
StatePublished - Apr 3 2019

Fingerprint

burnout
resilience
co-worker
coping
conservation
resources
moderator
Resilience
Incivility
Burnout
Volunteers
regression

Keywords

  • Workplace incivility
  • burnout
  • coworker incivility
  • resilient coping
  • volunteer incivility

ASJC Scopus subject areas

  • Business and International Management
  • Education
  • Strategy and Management
  • Organizational Behavior and Human Resource Management

Cite this

Resilience Only Gets You So Far : Volunteer Incivility and Burnout. / Trent, Sheridan B.; Allen, Joseph A.

In: Organization Management Journal, Vol. 16, No. 2, 03.04.2019, p. 69-80.

Research output: Contribution to journalArticle

@article{56c8593e2bbe4a32bf4b2373c7201d22,
title = "Resilience Only Gets You So Far: Volunteer Incivility and Burnout",
abstract = "Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sample of volunteers. COR theory postulates that environmental stressors lead to burnout or other negative outcomes by depleting an individual’s resources. The present study also explored resilient coping as one factor that might help volunteers cope with the burnout emanating from incivility. Using regression, we found that incivility from paid and unpaid coworkers was positively associated with burnout. Resilient coping was tested and confirmed as a moderator of this relationship. Specifically, resilient coping was a useful buffer when the relationship between incivility and volunteer burnout was weaker, but was less effective at higher levels of incivility and burnout. Implications are discussed.",
keywords = "Workplace incivility, burnout, coworker incivility, resilient coping, volunteer incivility",
author = "Trent, {Sheridan B.} and Allen, {Joseph A}",
year = "2019",
month = "4",
day = "3",
doi = "10.1080/15416518.2019.1604199",
language = "English (US)",
volume = "16",
pages = "69--80",
journal = "Organization Management Journal",
issn = "1541-6518",
publisher = "Eastern Academy of Management",
number = "2",

}

TY - JOUR

T1 - Resilience Only Gets You So Far

T2 - Volunteer Incivility and Burnout

AU - Trent, Sheridan B.

AU - Allen, Joseph A

PY - 2019/4/3

Y1 - 2019/4/3

N2 - Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sample of volunteers. COR theory postulates that environmental stressors lead to burnout or other negative outcomes by depleting an individual’s resources. The present study also explored resilient coping as one factor that might help volunteers cope with the burnout emanating from incivility. Using regression, we found that incivility from paid and unpaid coworkers was positively associated with burnout. Resilient coping was tested and confirmed as a moderator of this relationship. Specifically, resilient coping was a useful buffer when the relationship between incivility and volunteer burnout was weaker, but was less effective at higher levels of incivility and burnout. Implications are discussed.

AB - Although multiple factors have been found to induce burnout in volunteers, studies examining relationships among volunteer coworkers as a potential stressor are sorely lacking. Through the lens of conservation of resources (COR) theory, we investigated coworker (i.e., from both paid and unpaid coworkers) incivility as a predictor of burnout in a sample of volunteers. COR theory postulates that environmental stressors lead to burnout or other negative outcomes by depleting an individual’s resources. The present study also explored resilient coping as one factor that might help volunteers cope with the burnout emanating from incivility. Using regression, we found that incivility from paid and unpaid coworkers was positively associated with burnout. Resilient coping was tested and confirmed as a moderator of this relationship. Specifically, resilient coping was a useful buffer when the relationship between incivility and volunteer burnout was weaker, but was less effective at higher levels of incivility and burnout. Implications are discussed.

KW - Workplace incivility

KW - burnout

KW - coworker incivility

KW - resilient coping

KW - volunteer incivility

UR - http://www.scopus.com/inward/record.url?scp=85065301198&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85065301198&partnerID=8YFLogxK

U2 - 10.1080/15416518.2019.1604199

DO - 10.1080/15416518.2019.1604199

M3 - Article

VL - 16

SP - 69

EP - 80

JO - Organization Management Journal

JF - Organization Management Journal

SN - 1541-6518

IS - 2

ER -