Participant satisfaction methods and outcomes in Medicaid managed care.

Teresa L Hultquist, Katherine Kaiser, Patricia Lopez, Mary E. McNulty

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Participant satisfaction is an important outcome in evaluating the effectiveness of healthcare programs and benefits. With vulnerable populations, such as Medicaid beneficiaries, determining participant satisfaction poses unique challenges. The purpose of this article is to discuss participant satisfaction methods and outcomes from a multi-year experience of surveying Medicaid Managed Care (MMC) participants in Nebraska (2000-2005). Using a variety of survey methods, the foci were to measure satisfaction with MMC enrollment, understanding of MMC guidelines, and satisfaction with education services provided. Results illustrate response rate patterns and outcome trends that contribute to quality improvement knowledge useful for others surveying Medicaid populations.

Original languageEnglish (US)
Pages (from-to)21-29
Number of pages9
JournalJournal for healthcare quality : official publication of the National Association for Healthcare Quality
Volume31
Issue number1
DOIs
StatePublished - Jan 1 2009

Fingerprint

Medicaid
Managed Care Programs
Program Evaluation
Vulnerable Populations
Quality Improvement
Guidelines
Delivery of Health Care
Education
Population

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

Cite this

@article{d7e1611e4ffc4124ae5fa2c91afd5501,
title = "Participant satisfaction methods and outcomes in Medicaid managed care.",
abstract = "Participant satisfaction is an important outcome in evaluating the effectiveness of healthcare programs and benefits. With vulnerable populations, such as Medicaid beneficiaries, determining participant satisfaction poses unique challenges. The purpose of this article is to discuss participant satisfaction methods and outcomes from a multi-year experience of surveying Medicaid Managed Care (MMC) participants in Nebraska (2000-2005). Using a variety of survey methods, the foci were to measure satisfaction with MMC enrollment, understanding of MMC guidelines, and satisfaction with education services provided. Results illustrate response rate patterns and outcome trends that contribute to quality improvement knowledge useful for others surveying Medicaid populations.",
author = "Hultquist, {Teresa L} and Katherine Kaiser and Patricia Lopez and McNulty, {Mary E.}",
year = "2009",
month = "1",
day = "1",
doi = "10.1111/j.1945-1474.2009.00002.x",
language = "English (US)",
volume = "31",
pages = "21--29",
journal = "Journal for healthcare quality : official publication of the National Association for Healthcare Quality",
issn = "1062-2551",
publisher = "National Association for Healthcare Quality",
number = "1",

}

TY - JOUR

T1 - Participant satisfaction methods and outcomes in Medicaid managed care.

AU - Hultquist, Teresa L

AU - Kaiser, Katherine

AU - Lopez, Patricia

AU - McNulty, Mary E.

PY - 2009/1/1

Y1 - 2009/1/1

N2 - Participant satisfaction is an important outcome in evaluating the effectiveness of healthcare programs and benefits. With vulnerable populations, such as Medicaid beneficiaries, determining participant satisfaction poses unique challenges. The purpose of this article is to discuss participant satisfaction methods and outcomes from a multi-year experience of surveying Medicaid Managed Care (MMC) participants in Nebraska (2000-2005). Using a variety of survey methods, the foci were to measure satisfaction with MMC enrollment, understanding of MMC guidelines, and satisfaction with education services provided. Results illustrate response rate patterns and outcome trends that contribute to quality improvement knowledge useful for others surveying Medicaid populations.

AB - Participant satisfaction is an important outcome in evaluating the effectiveness of healthcare programs and benefits. With vulnerable populations, such as Medicaid beneficiaries, determining participant satisfaction poses unique challenges. The purpose of this article is to discuss participant satisfaction methods and outcomes from a multi-year experience of surveying Medicaid Managed Care (MMC) participants in Nebraska (2000-2005). Using a variety of survey methods, the foci were to measure satisfaction with MMC enrollment, understanding of MMC guidelines, and satisfaction with education services provided. Results illustrate response rate patterns and outcome trends that contribute to quality improvement knowledge useful for others surveying Medicaid populations.

UR - http://www.scopus.com/inward/record.url?scp=65449178899&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=65449178899&partnerID=8YFLogxK

U2 - 10.1111/j.1945-1474.2009.00002.x

DO - 10.1111/j.1945-1474.2009.00002.x

M3 - Article

C2 - 19343898

AN - SCOPUS:65449178899

VL - 31

SP - 21

EP - 29

JO - Journal for healthcare quality : official publication of the National Association for Healthcare Quality

JF - Journal for healthcare quality : official publication of the National Association for Healthcare Quality

SN - 1062-2551

IS - 1

ER -