Outcomes of emotional content from Agile team forum posts

Allen Marshall, Rose F. Gamble, Matthew L. Hale

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Social media and discussion centric collaborative tools have become an integral part of software development team communication. Accessible by mobile apps and alongside development tools, these tools provide a medium for conversation and enable teams to share project artifacts including commits, documents, and models. As with other forms of human communication, team members naturally emote during software development, resulting in affective post content expressing emotions such as urgency, frustration, and commendation. The effects of affective interaction on team performance, while studied in the literature, are still not well understood, particularly for student teams. This paper adds to the exploration of affect, by examining the effect of emotional post content on project performance metrics among teams of students in a software engineering course. The data set consists of over thirteen hundred forum posts produced by five teams across three Scrum Sprints in two different classes, each of which was taught by a different instructor. Using manual sentiment analysis techniques, we found that individuals with less emotive posts performed better than those that emoted more and that less affective individuals were evaluated more positively by their peers. From a pedagogical and management perspective, these results indicate that intervention may be needed when posts become emotionally charged in software development team communication.

Original languageEnglish (US)
Title of host publicationProceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016
PublisherAssociation for Computing Machinery, Inc
Pages6-11
Number of pages6
ISBN (Electronic)9781450341691
DOIs
StatePublished - May 14 2016
Event1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016 - Austin, United States
Duration: May 17 2016 → …

Publication series

NameProceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016

Other

Other1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016
CountryUnited States
CityAustin
Period5/17/16 → …

Fingerprint

Software engineering
Communication
software development
Students
Application programs
communication
frustration
social media
performance
artifact
instructor
conversation
emotion
student
engineering
interaction
management

Keywords

  • Emotional activity
  • Individual performance
  • Performance metrics
  • Software development teams

ASJC Scopus subject areas

  • Software
  • Human Factors and Ergonomics

Cite this

Marshall, A., Gamble, R. F., & Hale, M. L. (2016). Outcomes of emotional content from Agile team forum posts. In Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016 (pp. 6-11). (Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016). Association for Computing Machinery, Inc. https://doi.org/10.1145/2897000.2897003

Outcomes of emotional content from Agile team forum posts. / Marshall, Allen; Gamble, Rose F.; Hale, Matthew L.

Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016. Association for Computing Machinery, Inc, 2016. p. 6-11 (Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Marshall, A, Gamble, RF & Hale, ML 2016, Outcomes of emotional content from Agile team forum posts. in Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016. Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016, Association for Computing Machinery, Inc, pp. 6-11, 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016, Austin, United States, 5/17/16. https://doi.org/10.1145/2897000.2897003
Marshall A, Gamble RF, Hale ML. Outcomes of emotional content from Agile team forum posts. In Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016. Association for Computing Machinery, Inc. 2016. p. 6-11. (Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016). https://doi.org/10.1145/2897000.2897003
Marshall, Allen ; Gamble, Rose F. ; Hale, Matthew L. / Outcomes of emotional content from Agile team forum posts. Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016. Association for Computing Machinery, Inc, 2016. pp. 6-11 (Proceedings - 1st International Workshop on Emotion Awareness in Software Engineering, SEmotion 2016).
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