Health information needs, sources, and barriers of primary care patients to achieve patient-centered care: A literature review

Martina A Clarke, Joi L. Moore, Linsey M. Steege, Richelle J. Koopman, Jeffery L. Belden, Shannon M. Canfield, Susan E. Meadows, Susan G. Elliott, Min Soon Kim

Research output: Contribution to journalReview article

36 Citations (Scopus)

Abstract

To synthesize findings from previous studies assessing information needs of primary care patients on the Internet and other information sources in a primary care setting. A systematic review of studies was conducted with a comprehensive search in multiple databases including OVID MEDLINE, CINAHL, and Scopus. The most common information needs among patients were information about an illness or medical condition and treatment methods, while the most common information sources were the Internet and patients' physicians. Overall, patients tend to prefer the Internet for the ease of access to information, while they trust their physicians more for their clinical expertise and experience. Barriers to information access via the Internet include the following: socio-demographic variables such as age, ethnicity, income, education, and occupation; information search skills; and reliability of health information. Conclusion: Further research is warranted to assess how to create accurate and reliable health information sources for both Internet and non-Internet users.

Original languageEnglish (US)
Pages (from-to)992-1016
Number of pages25
JournalHealth Informatics Journal
Volume22
Issue number4
DOIs
StatePublished - Dec 1 2016

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Patient-Centered Care
Internet
Primary Health Care
Health
Access to Information
Physicians
Occupations
MEDLINE
Demography
Databases
Education
Research

Keywords

  • information need
  • information-seeking behavior
  • patient-centered care
  • patients
  • primary healthcare

ASJC Scopus subject areas

  • Health Informatics

Cite this

Health information needs, sources, and barriers of primary care patients to achieve patient-centered care : A literature review. / Clarke, Martina A; Moore, Joi L.; Steege, Linsey M.; Koopman, Richelle J.; Belden, Jeffery L.; Canfield, Shannon M.; Meadows, Susan E.; Elliott, Susan G.; Kim, Min Soon.

In: Health Informatics Journal, Vol. 22, No. 4, 01.12.2016, p. 992-1016.

Research output: Contribution to journalReview article

Clarke, MA, Moore, JL, Steege, LM, Koopman, RJ, Belden, JL, Canfield, SM, Meadows, SE, Elliott, SG & Kim, MS 2016, 'Health information needs, sources, and barriers of primary care patients to achieve patient-centered care: A literature review', Health Informatics Journal, vol. 22, no. 4, pp. 992-1016. https://doi.org/10.1177/1460458215602939
Clarke, Martina A ; Moore, Joi L. ; Steege, Linsey M. ; Koopman, Richelle J. ; Belden, Jeffery L. ; Canfield, Shannon M. ; Meadows, Susan E. ; Elliott, Susan G. ; Kim, Min Soon. / Health information needs, sources, and barriers of primary care patients to achieve patient-centered care : A literature review. In: Health Informatics Journal. 2016 ; Vol. 22, No. 4. pp. 992-1016.
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