Fifteen years of GSS in the field: A comparison across time and national boundaries

G. J. De Vreede, D. Vogel, G. Kolfschoten, J. Wien

Research output: Chapter in Book/Report/Conference proceedingConference contribution

49 Scopus citations

Abstract

It has been over two decades since group support systems (GSS) emerged on the information technology (IT) scene. GSS have now been commercialized and are present in an increasing number of domestic and international contexts but only lightly studied in real organizational settings. A criticism of studies has been that many of the organizations involved had a vested interest in the outcome that extended beyond that which would normally occur in a typical organization. An additional challenge has been made with respect to the generalizability of field study results across corporate and national cultures. This paper compares and contrasts findings from International Business Machines (IBM) and Boeing Aircraft Corporation in the US with those from two European companies: Nationale-Nederlanden (NN), the largest insurance firm in the Netherlands and European Aeronautic Defense and Space company, Military division (EADS-M). Attention is given to aspects of efficiency, effectiveness, and user satisfaction as well as group dynamics.

Original languageEnglish (US)
Title of host publicationProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003
EditorsRalph H. Sprague
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)0769518745, 9780769518749
DOIs
StatePublished - Jan 1 2003
Event36th Annual Hawaii International Conference on System Sciences, HICSS 2003 - Big Island, United States
Duration: Jan 6 2003Jan 9 2003

Publication series

NameProceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Other

Other36th Annual Hawaii International Conference on System Sciences, HICSS 2003
CountryUnited States
CityBig Island
Period1/6/031/9/03

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ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications

Cite this

De Vreede, G. J., Vogel, D., Kolfschoten, G., & Wien, J. (2003). Fifteen years of GSS in the field: A comparison across time and national boundaries. In R. H. Sprague (Ed.), Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003 [1173646] (Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/HICSS.2003.1173646