Facilitator-in-a-box: Process support applications to help practitioners realize the potential of collaboration technology

Robert O. Briggs, Gwendolyn L. Kolfschoten, Gert Jan De Vreede, Stephan Lukosch, Conan C. Albrecht

Research output: Contribution to journalArticle

32 Citations (Scopus)

Abstract

The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineering platform for creating PSAs with a process support system runtime platform for executing PSAs. We show that the CSS meets its design goals: (1) to reduce development cycles for collaboration systems, (2) to allow nonprogrammers to design and develop PSAs, and (3) to package enough expertise in the tools that nonexperts could execute a well-designed collaborative work process without training.

Original languageEnglish (US)
Pages (from-to)159-193
Number of pages35
JournalJournal of Management Information Systems
Volume29
Issue number4
DOIs
StatePublished - Apr 1 2013

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Facilitators
Collaboration technology
Expertise
Collaboration engineering
Collaborative work
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Keywords

  • collaboration
  • collaboration engineering
  • collaboration support system
  • collaboration technology
  • computer-assisted collaboration engineering
  • process support application

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

Cite this

Facilitator-in-a-box : Process support applications to help practitioners realize the potential of collaboration technology. / Briggs, Robert O.; Kolfschoten, Gwendolyn L.; De Vreede, Gert Jan; Lukosch, Stephan; Albrecht, Conan C.

In: Journal of Management Information Systems, Vol. 29, No. 4, 01.04.2013, p. 159-193.

Research output: Contribution to journalArticle

Briggs, Robert O. ; Kolfschoten, Gwendolyn L. ; De Vreede, Gert Jan ; Lukosch, Stephan ; Albrecht, Conan C. / Facilitator-in-a-box : Process support applications to help practitioners realize the potential of collaboration technology. In: Journal of Management Information Systems. 2013 ; Vol. 29, No. 4. pp. 159-193.
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