Evaluating decision support systems

A dialectical perspective

Research output: Contribution to journalConference article

7 Citations (Scopus)

Abstract

This paper raises a number of issues about the problem of evaluating a (decision) support system used for supporting unstructured and semi-structured problemsolving. The paper proposes a conceptual framework for the evaluation of support systems. This framework is based on an analysis of the evaluation realms, considered in terms of the whole decision-making process. The framework consists of two dimensions: the evaluation criteria and the evaluation object. The evaluation criteria are on a continuum from objective to subjective. The evaluation object consists of three components: the DSS design; the decision-making process; and the decision outcomes. The framework is then utilized to describe a systematic method for evaluating support systems. In addition to the above, a discussion about the implications of the framework and a comparison of predictive (a priori) versus a posteriori evaluation approaches is also included.

Original languageEnglish (US)
Article number184131
Pages (from-to)90-97
Number of pages8
JournalProceedings of the Annual Hawaii International Conference on System Sciences
Volume3
DOIs
StatePublished - Jan 1 1991
Event24th Annual Hawaii International Conference on System Sciences, HICSS 1991 - Kauai, United States
Duration: Jan 8 1991Jan 11 1991

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Decision support systems
Decision making

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Evaluating decision support systems : A dialectical perspective. / Khazanchi, Deepak.

In: Proceedings of the Annual Hawaii International Conference on System Sciences, Vol. 3, 184131, 01.01.1991, p. 90-97.

Research output: Contribution to journalConference article

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