Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption

Martina A. Clarke, Kelly C. Karls

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Patients accessing their personal health information has the potential to improve their healthcare decision-making. Despite the potential benefits of patient portals and government reform, adoption has been poor. The objective of this project is to determine patients’ awareness of their patient portal and their interest in portal functionalities to assist with increasing patient portal adoption. Forty-two patients completed a 9-item survey at a primary care clinic. Descriptive statistics were used to summarize the data. 83% of patients were interested in having access to their health information. 55% were aware of the patient portal and only 35% were signed up. The main reason for not signing up was unawareness of service (35%). Majority of participants (77%) were most interested in viewing personal health information and 50% were interested in secure messaging. These results provide valuable information about patient’s interest in accessing the patient portal and provides information on functionalities of interest.

Original languageEnglish (US)
Title of host publicationAdvances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019
EditorsNancy J. Lightner, Jay Kalra
PublisherSpringer Verlag
Pages97-106
Number of pages10
ISBN (Print)9783030204501
DOIs
Publication statusPublished - Jan 1 2020
EventAHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019 - Washington D.C., United States
Duration: Jul 24 2019Jul 28 2019

Publication series

NameAdvances in Intelligent Systems and Computing
Volume957
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

ConferenceAHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019
CountryUnited States
CityWashington D.C.
Period7/24/197/28/19

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Keywords

  • Communication
  • Data display
  • Information need
  • Needs assessment
  • Patient-centered care
  • Patients
  • Personal health record
  • Primary health care

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

Cite this

Clarke, M. A., & Karls, K. C. (2020). Determining patient’s interest in patient portal use in a primary care clinic to improve portal adoption. In N. J. Lightner, & J. Kalra (Eds.), Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE International Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, 2019 (pp. 97-106). (Advances in Intelligent Systems and Computing; Vol. 957). Springer Verlag. https://doi.org/10.1007/978-3-030-20451-8_10