Designing for trust: Understanding the role of agent gender and location on user perceptions of trust in home automation

Nicole B. Damen, Christine A. Toh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

The potential of smart home devices for improving the comfort, energy efficiency, and security of its residents has been noted by researchers and early adopters of these technologies. Despite these advantages and advances in home automation technology, their adoption has not been as widespread as anticipated by experts. Existing research has shown that the lack of trust in home devices is a significant deterrent to widespread adoption. There is little data on how this perceived trustworthiness of the system might be impacted by the location that the device operates in, and the perceived gender of the automated agent within the device. Therefore, this exploratory study addresses this knowledge gap by exploring the role of agent location (office / home) and gender of the agent's voice (female / male) on perceptions of trustworthiness in a controlled laboratory setting with a simulated smart lock system. Preliminary results following quantitative and qualitative analysis of this pilot study show that users trust stereotypecongruent automated agents (male voice in office, female voice in home) more than stereotype-incongruent automated agents. These results shed light on users' perceptions of trust with home automation devices, and provide directions for future research and development of trustworthy home automation devices.

Original languageEnglish (US)
Title of host publication29th International Conference on Design Theory and Methodology
PublisherAmerican Society of Mechanical Engineers (ASME)
ISBN (Electronic)9780791858219
DOIs
Publication statusPublished - Jan 1 2017
EventASME 2017 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, IDETC/CIE 2017 - Cleveland, United States
Duration: Aug 6 2017Aug 9 2017

Publication series

NameProceedings of the ASME Design Engineering Technical Conference
Volume7

Other

OtherASME 2017 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, IDETC/CIE 2017
CountryUnited States
CityCleveland
Period8/6/178/9/17

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Keywords

  • Automated agent
  • Design for trust
  • Gender
  • Home automation
  • Location
  • Smart homes
  • Trustworthiness
  • Voice

ASJC Scopus subject areas

  • Mechanical Engineering
  • Computer Graphics and Computer-Aided Design
  • Computer Science Applications
  • Modeling and Simulation

Cite this

Damen, N. B., & Toh, C. A. (2017). Designing for trust: Understanding the role of agent gender and location on user perceptions of trust in home automation. In 29th International Conference on Design Theory and Methodology (Proceedings of the ASME Design Engineering Technical Conference; Vol. 7). American Society of Mechanical Engineers (ASME). https://doi.org/10.1115/DETC201768349