Collaborative usability testing to facilitate stakeholder involvement

Ann Fruhling, Gert Jan De Vreede

Research output: Chapter in Book/Report/Conference proceedingChapter

14 Scopus citations

Abstract

Stakeholder involvement is an essential part of Value-Based Software Engineering. A critical part of the software engineering life cycle concerns usability testing. System usability refers to the effectiveness, efficiency, and satisfaction with which users can use the system for their relevant tasks. Unfortunately stakeholder involvement in usability testing is costly and challenging to organize. This chapter presents a repeatable collaborative usability testing process supported by a Group Support System that was developed and evaluated in a series of workshops involving a real system. The results show that the collaborative usability testing process facilitates stakeholder involvement through stakeholder expectation management, visualization and tradeoff analysis, prioritization of usability action items, the use of advanced groupware tools, and a simple business case analysis. Furthermore, the process can be considered productive and stakeholders reported substantial levels of satisfaction with it.

Original languageEnglish (US)
Title of host publicationValue-Based Software Engineering
PublisherSpringer Berlin Heidelberg
Pages201-223
Number of pages23
ISBN (Print)3540259937, 9783540259930
DOIs
StatePublished - Dec 1 2006

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Keywords

  • Group Support System
  • Usability
  • collaboration
  • facilitation
  • stakeholder value proposition elicitation
  • thinkLet
  • usability evaluation
  • usability testing

ASJC Scopus subject areas

  • Computer Science(all)

Cite this

Fruhling, A., & De Vreede, G. J. (2006). Collaborative usability testing to facilitate stakeholder involvement. In Value-Based Software Engineering (pp. 201-223). Springer Berlin Heidelberg. https://doi.org/10.1007/3-540-29263-2_10