Collaborative business engineering: A decade of lessons from the field

Mariëlle Den Hengst, Gert Jan De Vreede

Research output: Contribution to journalArticle

73 Citations (Scopus)

Abstract

Business process reengineering (BPR) projects have been carried out for many years, with varying degrees of success. Two key reasons for failure are distinguished from the literature: insufficient stakeholder involvement and poor analyses of the business processes. The purpose of this paper is to present a decade of field experiences with collaborative BPR. Nine BPR projects were executed and analyzed in detail, leading to the identification of 87 themes regarding the efficiency and effectiveness of the project. These themes were organized into 12 categories of lessons learned that provide insight into the "best practices" and together informed the evolution of the collaborative business engineering (CBE) approach to BPR. The CBE approach combines a BPR process with collaboration and simulation modeling support to address the above-mentioned reasons for failure in BPR. The field experiences show that the CBE approach can be successfully applied for BPR projects in real life.

Original languageEnglish (US)
Pages (from-to)85-113
Number of pages29
JournalJournal of Management Information Systems
Volume20
Issue number4
StatePublished - Mar 1 2004

Fingerprint

Reengineering
engineering
Industry
Business process re-engineering
best practice
experience
stakeholder
efficiency
simulation
Computer simulation

Keywords

  • Action research
  • Business process reengineering
  • Collaborative business engineering
  • Group support systems
  • Groupware
  • Participative design
  • Simulation

ASJC Scopus subject areas

  • Management Information Systems
  • Computer Science Applications
  • Management Science and Operations Research
  • Information Systems and Management

Cite this

Collaborative business engineering : A decade of lessons from the field. / Den Hengst, Mariëlle; De Vreede, Gert Jan.

In: Journal of Management Information Systems, Vol. 20, No. 4, 01.03.2004, p. 85-113.

Research output: Contribution to journalArticle

Den Hengst, Mariëlle ; De Vreede, Gert Jan. / Collaborative business engineering : A decade of lessons from the field. In: Journal of Management Information Systems. 2004 ; Vol. 20, No. 4. pp. 85-113.
@article{36b2e110bd8c4bdea468c1e04bed9511,
title = "Collaborative business engineering: A decade of lessons from the field",
abstract = "Business process reengineering (BPR) projects have been carried out for many years, with varying degrees of success. Two key reasons for failure are distinguished from the literature: insufficient stakeholder involvement and poor analyses of the business processes. The purpose of this paper is to present a decade of field experiences with collaborative BPR. Nine BPR projects were executed and analyzed in detail, leading to the identification of 87 themes regarding the efficiency and effectiveness of the project. These themes were organized into 12 categories of lessons learned that provide insight into the {"}best practices{"} and together informed the evolution of the collaborative business engineering (CBE) approach to BPR. The CBE approach combines a BPR process with collaboration and simulation modeling support to address the above-mentioned reasons for failure in BPR. The field experiences show that the CBE approach can be successfully applied for BPR projects in real life.",
keywords = "Action research, Business process reengineering, Collaborative business engineering, Group support systems, Groupware, Participative design, Simulation",
author = "{Den Hengst}, Mari{\"e}lle and {De Vreede}, {Gert Jan}",
year = "2004",
month = "3",
day = "1",
language = "English (US)",
volume = "20",
pages = "85--113",
journal = "Journal of Management Information Systems",
issn = "0742-1222",
publisher = "M.E. Sharpe Inc.",
number = "4",

}

TY - JOUR

T1 - Collaborative business engineering

T2 - A decade of lessons from the field

AU - Den Hengst, Mariëlle

AU - De Vreede, Gert Jan

PY - 2004/3/1

Y1 - 2004/3/1

N2 - Business process reengineering (BPR) projects have been carried out for many years, with varying degrees of success. Two key reasons for failure are distinguished from the literature: insufficient stakeholder involvement and poor analyses of the business processes. The purpose of this paper is to present a decade of field experiences with collaborative BPR. Nine BPR projects were executed and analyzed in detail, leading to the identification of 87 themes regarding the efficiency and effectiveness of the project. These themes were organized into 12 categories of lessons learned that provide insight into the "best practices" and together informed the evolution of the collaborative business engineering (CBE) approach to BPR. The CBE approach combines a BPR process with collaboration and simulation modeling support to address the above-mentioned reasons for failure in BPR. The field experiences show that the CBE approach can be successfully applied for BPR projects in real life.

AB - Business process reengineering (BPR) projects have been carried out for many years, with varying degrees of success. Two key reasons for failure are distinguished from the literature: insufficient stakeholder involvement and poor analyses of the business processes. The purpose of this paper is to present a decade of field experiences with collaborative BPR. Nine BPR projects were executed and analyzed in detail, leading to the identification of 87 themes regarding the efficiency and effectiveness of the project. These themes were organized into 12 categories of lessons learned that provide insight into the "best practices" and together informed the evolution of the collaborative business engineering (CBE) approach to BPR. The CBE approach combines a BPR process with collaboration and simulation modeling support to address the above-mentioned reasons for failure in BPR. The field experiences show that the CBE approach can be successfully applied for BPR projects in real life.

KW - Action research

KW - Business process reengineering

KW - Collaborative business engineering

KW - Group support systems

KW - Groupware

KW - Participative design

KW - Simulation

UR - http://www.scopus.com/inward/record.url?scp=3142775674&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=3142775674&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:3142775674

VL - 20

SP - 85

EP - 113

JO - Journal of Management Information Systems

JF - Journal of Management Information Systems

SN - 0742-1222

IS - 4

ER -