Collaboration in virtual worlds: The role of the facilitator

Benjamin Wigert, Gert Jan De Vreede, Imed Boughzala, Ikram Bououd

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Virtual worlds (VWs) are becoming a popular medium for meetings and collaborative problem solving efforts. However, complex VW communication tools and challenges in managing online social interactions are likely to complicate VW collaboration efforts. The purpose of our study therefore was to investigate the role of the facilitator when collaboration is conducted in a virtual environment. We developed a questionnaire based on major issues in real world collaboration and interviewed 14 subject-matter experts. Participants were asked to identify what key differences facilitators perceive between virtual and real world collaboration. In response, participants provided many insights, such as the new interpersonal management challenges that arise from the absence of face-to-face communication. Participants also warned of the challenges associated with the introduction of more technology to the collaboration process. Further, they identified credibility and trust issues that arise due to facilitators' avatar manipulation skills and avatar appearance. Suggestions for avoiding pitfalls and optimizing collaboration are provided.

Original languageEnglish (US)
Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PublisherIEEE Computer Society
Pages973-982
Number of pages10
ISBN (Print)9780769545257
DOIs
StatePublished - Jan 1 2012
Event2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI, United States
Duration: Jan 4 2012Jan 7 2012

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

Conference2012 45th Hawaii International Conference on System Sciences, HICSS 2012
CountryUnited States
CityMaui, HI
Period1/4/121/7/12

Fingerprint

Communication
Virtual reality

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Wigert, B., De Vreede, G. J., Boughzala, I., & Bououd, I. (2012). Collaboration in virtual worlds: The role of the facilitator. In Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45 (pp. 973-982). [6149013] (Proceedings of the Annual Hawaii International Conference on System Sciences). IEEE Computer Society. https://doi.org/10.1109/HICSS.2012.158

Collaboration in virtual worlds : The role of the facilitator. / Wigert, Benjamin; De Vreede, Gert Jan; Boughzala, Imed; Bououd, Ikram.

Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45. IEEE Computer Society, 2012. p. 973-982 6149013 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Wigert, B, De Vreede, GJ, Boughzala, I & Bououd, I 2012, Collaboration in virtual worlds: The role of the facilitator. in Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45., 6149013, Proceedings of the Annual Hawaii International Conference on System Sciences, IEEE Computer Society, pp. 973-982, 2012 45th Hawaii International Conference on System Sciences, HICSS 2012, Maui, HI, United States, 1/4/12. https://doi.org/10.1109/HICSS.2012.158
Wigert B, De Vreede GJ, Boughzala I, Bououd I. Collaboration in virtual worlds: The role of the facilitator. In Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45. IEEE Computer Society. 2012. p. 973-982. 6149013. (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2012.158
Wigert, Benjamin ; De Vreede, Gert Jan ; Boughzala, Imed ; Bououd, Ikram. / Collaboration in virtual worlds : The role of the facilitator. Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45. IEEE Computer Society, 2012. pp. 973-982 (Proceedings of the Annual Hawaii International Conference on System Sciences).
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