Cognitive ergonomics of a mail order filling company

Part 2 - influence of shelf coding and address information on acquisition time

Ramaratnam R Bishu, B. Donohue, P. Murphy

Research output: Contribution to journalArticle

5 Citations (Scopus)

Abstract

This is the second part of a study on a mail order picking task. In the first part of the study, recognition time was addressed by varying colour, position and highlighting cues in a computer-simulated version of the picking task. This study addresses the product acquisition time. Shelf coding and continuous presentation of the address information were varied in a factorial experiment in which 14 subjects (seven experts and seven novices) had participated. Experts were slower but more accurate than the novices. Continuous display of address information appears to be a good training aid for implementing new shelf coding systems, and for new operators. Shelf coding effect appears to disappear with practice. A summary of the recommendations is given.

Original languageEnglish (US)
Pages (from-to)115-120
Number of pages6
JournalApplied Ergonomics
Volume23
Issue number2
DOIs
StatePublished - Jan 1 1992

Fingerprint

Human Engineering
Postal Service
Ergonomics
ergonomics
coding
Display devices
Data Display
Color
expert
Cues
Industry
Experiments
experiment
time
Recognition (Psychology)
Practice (Psychology)

Keywords

  • Human performance
  • acquisition time
  • address information
  • mail order
  • picking task
  • shelf coding

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Physical Therapy, Sports Therapy and Rehabilitation

Cite this

Cognitive ergonomics of a mail order filling company : Part 2 - influence of shelf coding and address information on acquisition time. / Bishu, Ramaratnam R; Donohue, B.; Murphy, P.

In: Applied Ergonomics, Vol. 23, No. 2, 01.01.1992, p. 115-120.

Research output: Contribution to journalArticle

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