Cognitive ergonomics of a mail order filling company

Part 1 - Influence of colour, position and highlighting on recognition time

Ramaratnam R Bishu, B. Donohue, P. Murphy

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

Filling mail order request forms requires the picker to determine if the items ordered on the form are in his/her bay, reading the bin address and picking the item. An order form was investigated to determine if ergonomics improvements would result in improved productivity and accuracy. Colour, position and highlighting cues were systematically varied in a computer-simulated version of the picking task. It was concluded that colour and position significantly influence the processing time, while highlighting had no effect on processing time. Expert pickers were slower, but more accurate than the novine pickers. Recommendations for improving the order forms were made and implemented, with very encouraging results.

Original languageEnglish (US)
Pages (from-to)367-372
Number of pages6
JournalApplied Ergonomics
Volume22
Issue number6
DOIs
StatePublished - Jan 1 1991

Fingerprint

Human Engineering
Postal Service
Ergonomics
ergonomics
Color
Bins
Processing
Cues
Reading
Industry
Productivity
productivity
expert
Efficiency
Recognition (Psychology)
time

Keywords

  • Human performance
  • colour
  • highlighting
  • mail order
  • picking task
  • position
  • recognition time

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Physical Therapy, Sports Therapy and Rehabilitation

Cite this

Cognitive ergonomics of a mail order filling company : Part 1 - Influence of colour, position and highlighting on recognition time. / Bishu, Ramaratnam R; Donohue, B.; Murphy, P.

In: Applied Ergonomics, Vol. 22, No. 6, 01.01.1991, p. 367-372.

Research output: Contribution to journalArticle

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