Activating knowledge through electronic collaboration: Vanquishing the knowledge paradox

Sajda Qureshi, Peter Keen

Research output: Contribution to journalArticle

19 Scopus citations

Abstract

Electronic collaboration has become a driver for productivity as organizations develop linkages for the planning, sourcing, and execution of goods and services. These organizations require mechanisms to harness the diverse and personalized intellectual resources that are distributed across the world. While electronic collaboration technologies have made it possible to harness intellectual resources across space and time, knowledge management is locked in a paradox of perception - The more valuable a knowledge resource is seen to be, the less it is shared. This paper develops a framework for the activation of knowledge that relies on a view of knowledge as identity. The analysis of a case study reveals activation conditions that delineate processes in which electronic collaboration technologies can be most effective. This has implications for the creation of collaborative work environments that enhance knowledge activation in organizations.

Original languageEnglish (US)
Pages (from-to)40-54
Number of pages15
JournalIEEE Transactions on Professional Communication
Volume48
Issue number1
DOIs
StatePublished - Mar 2005

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Keywords

  • Case study research
  • Distributed knowledge
  • Electronic collaboration
  • Knowledge activation
  • Knowledge identity
  • Knowledge management

ASJC Scopus subject areas

  • Industrial relations
  • Electrical and Electronic Engineering

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