A Training Approach for the Transition of Repeatable Collaboration Processes to Practitioners

Gwendolyn L. Kolfschoten, Gert Jan de Vreede, Leah R. Pietron

Research output: Contribution to journalArticle

13 Scopus citations

Abstract

This paper presents a training approach to support the deployment of collaboration process support according to the Collaboration Engineering approach. In Collaboration Engineering, practitioners in an organization are trained to facilitate a specific collaborative work practice on a recurring basis. To transfer the complex skill set of a facilitator to support the practitioner in guiding a specific collaboration process design, we propose a detailed training approach based on the logic of Cognitive Load Theory. The training approach focuses on transferring knowledge and skills in the form of thinkLets, i. e. repeatable facilitation techniques. Furthermore, the training contains a process simulation to practice challenges in collaboration support. The training approach was positively evaluated using a questionnaire instrument in a case study.

Original languageEnglish (US)
Pages (from-to)347-371
Number of pages25
JournalGroup Decision and Negotiation
Volume20
Issue number3
DOIs
StatePublished - May 1 2011

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Keywords

  • Cognitive load theory
  • Collaboration engineering
  • Facilitation
  • GSS
  • Training
  • Transfer

ASJC Scopus subject areas

  • Decision Sciences(all)
  • Arts and Humanities (miscellaneous)
  • Social Sciences(all)
  • Strategy and Management
  • Management of Technology and Innovation

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