A repeatable collaboration process for usability testing

Gert Jan De Vreede, Ann Fruhling, Anita Chakrapani

Research output: Chapter in Book/Report/Conference proceedingConference contribution

23 Citations (Scopus)

Abstract

Evaluating the usability of an application is a crucial activity in systems development projects. It is often done collaboratively, involving groups of current or future users, usability experts, systems designers, and/or system owners. The fact that such collaborative efforts require facilitation support presents an interesting challenge: how can a usability practitioner successfully facilitate usability workshops without being a skilled facilitator? The goal of our research was to develop and evaluate a repeatable, predictable, and transferable standard collaboration process that usability practitioners can perform and moderate themselves. We designed such a process and applied and evaluated it in a series of usability workshops focused on the evaluation of a telemedicine application. The results indicate that the process is promising in terms of applicability, productivity, and satisfaction. Also, the process appears to be repeatable and predictable in terms of the patterns of collaboration that it aims to create during the workshops. Further research is recommended to explore the process' transferability to usability practitioners.

Original languageEnglish (US)
Title of host publicationProceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers
EditorsR.H. Spraque, Jr.
Number of pages1
DOIs
StatePublished - Nov 10 2005
Event38th Annual Hawaii International Conference on System Sciences - Big Island, HI, United States
Duration: Jan 3 2005Jan 6 2005

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other38th Annual Hawaii International Conference on System Sciences
CountryUnited States
CityBig Island, HI
Period1/3/051/6/05

Fingerprint

Telemedicine
Testing
Expert systems
Productivity

ASJC Scopus subject areas

  • Engineering(all)

Cite this

De Vreede, G. J., Fruhling, A., & Chakrapani, A. (2005). A repeatable collaboration process for usability testing. In R. H. Spraque, Jr. (Ed.), Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2005.46

A repeatable collaboration process for usability testing. / De Vreede, Gert Jan; Fruhling, Ann; Chakrapani, Anita.

Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers. ed. / R.H. Spraque, Jr. 2005. (Proceedings of the Annual Hawaii International Conference on System Sciences).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

De Vreede, GJ, Fruhling, A & Chakrapani, A 2005, A repeatable collaboration process for usability testing. in RH Spraque, Jr. (ed.), Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers. Proceedings of the Annual Hawaii International Conference on System Sciences, 38th Annual Hawaii International Conference on System Sciences, Big Island, HI, United States, 1/3/05. https://doi.org/10.1109/HICSS.2005.46
De Vreede GJ, Fruhling A, Chakrapani A. A repeatable collaboration process for usability testing. In Spraque, Jr. RH, editor, Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers. 2005. (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2005.46
De Vreede, Gert Jan ; Fruhling, Ann ; Chakrapani, Anita. / A repeatable collaboration process for usability testing. Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers. editor / R.H. Spraque, Jr. 2005. (Proceedings of the Annual Hawaii International Conference on System Sciences).
@inproceedings{eb6689cfbea24fe5a28bcb9d4a2eb7ec,
title = "A repeatable collaboration process for usability testing",
abstract = "Evaluating the usability of an application is a crucial activity in systems development projects. It is often done collaboratively, involving groups of current or future users, usability experts, systems designers, and/or system owners. The fact that such collaborative efforts require facilitation support presents an interesting challenge: how can a usability practitioner successfully facilitate usability workshops without being a skilled facilitator? The goal of our research was to develop and evaluate a repeatable, predictable, and transferable standard collaboration process that usability practitioners can perform and moderate themselves. We designed such a process and applied and evaluated it in a series of usability workshops focused on the evaluation of a telemedicine application. The results indicate that the process is promising in terms of applicability, productivity, and satisfaction. Also, the process appears to be repeatable and predictable in terms of the patterns of collaboration that it aims to create during the workshops. Further research is recommended to explore the process' transferability to usability practitioners.",
author = "{De Vreede}, {Gert Jan} and Ann Fruhling and Anita Chakrapani",
year = "2005",
month = "11",
day = "10",
doi = "10.1109/HICSS.2005.46",
language = "English (US)",
isbn = "0769522688",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
editor = "{Spraque, Jr.}, R.H.",
booktitle = "Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers",

}

TY - GEN

T1 - A repeatable collaboration process for usability testing

AU - De Vreede, Gert Jan

AU - Fruhling, Ann

AU - Chakrapani, Anita

PY - 2005/11/10

Y1 - 2005/11/10

N2 - Evaluating the usability of an application is a crucial activity in systems development projects. It is often done collaboratively, involving groups of current or future users, usability experts, systems designers, and/or system owners. The fact that such collaborative efforts require facilitation support presents an interesting challenge: how can a usability practitioner successfully facilitate usability workshops without being a skilled facilitator? The goal of our research was to develop and evaluate a repeatable, predictable, and transferable standard collaboration process that usability practitioners can perform and moderate themselves. We designed such a process and applied and evaluated it in a series of usability workshops focused on the evaluation of a telemedicine application. The results indicate that the process is promising in terms of applicability, productivity, and satisfaction. Also, the process appears to be repeatable and predictable in terms of the patterns of collaboration that it aims to create during the workshops. Further research is recommended to explore the process' transferability to usability practitioners.

AB - Evaluating the usability of an application is a crucial activity in systems development projects. It is often done collaboratively, involving groups of current or future users, usability experts, systems designers, and/or system owners. The fact that such collaborative efforts require facilitation support presents an interesting challenge: how can a usability practitioner successfully facilitate usability workshops without being a skilled facilitator? The goal of our research was to develop and evaluate a repeatable, predictable, and transferable standard collaboration process that usability practitioners can perform and moderate themselves. We designed such a process and applied and evaluated it in a series of usability workshops focused on the evaluation of a telemedicine application. The results indicate that the process is promising in terms of applicability, productivity, and satisfaction. Also, the process appears to be repeatable and predictable in terms of the patterns of collaboration that it aims to create during the workshops. Further research is recommended to explore the process' transferability to usability practitioners.

UR - http://www.scopus.com/inward/record.url?scp=27544498590&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=27544498590&partnerID=8YFLogxK

U2 - 10.1109/HICSS.2005.46

DO - 10.1109/HICSS.2005.46

M3 - Conference contribution

AN - SCOPUS:27544498590

SN - 0769522688

T3 - Proceedings of the Annual Hawaii International Conference on System Sciences

BT - Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Abstracts and CD-ROM of Full Papers

A2 - Spraque, Jr., R.H.

ER -