A Call-in Service to Address Parent Concerns About Child Behavior in Rural Primary Care

Jodi Polaha, Amanda Volkmer, Rachel Valleley

Research output: Contribution to journalArticle

4 Scopus citations


This study examined the utility of a pilot "call-in service" coordinated with two rural pediatric primary care clinics. This service provided practical, empirically supported recommendations to parents with concerns about their children's development, behavior, or emotional well-being. Over 70 weeks, 81 calls were received. Five specific concerns including daytime wetting, conduct problems, anxiety, sleep, and repetitive behavior comprised 75% of all calls. In addition to describing the service overall, the current article examined the top concerns in terms of their process and outcomes in this brief intervention format. Overall, calls averaged 21 min, and parents reported high satisfaction and positive outcomes at follow-up. This format appeared to be most useful for calls regarding daytime wetting and repetitive behaviors/habits. The utility of a call-in service has not been recently explored. Moreover, specific pediatric problems amenable to brief intervention in primary care have rarely been researched. This study provides direction for the future use of call-in services or brief interventions in primary care.

Original languageEnglish (US)
Pages (from-to)333-343
Number of pages11
JournalFamilies, Systems and Health
Issue number3
Publication statusPublished - Sep 1 2007



  • brief interventions
  • child behavior
  • primary care
  • rural

ASJC Scopus subject areas

  • Applied Psychology
  • Psychiatry and Mental health

Cite this